The Coffee Club

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Reviews of The Coffee Club

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  Sole Survivor Added September 05, 2017

  ★ ☆ ☆ ☆ ☆
  Absolutely disappointed by the lack of customer service. My family and I had planned a good night out to eat at coffee club. We decided to visit the Craigieburn Coffee Club for a change as we usually go to the one at Epping (which we love). As soon as we entered the restaurant we weren't even greeted or seated and had to choose our own table which was filthy and had not been cleaned from the previous diners. As there were 5 of us, it was unfortunately the only place to sit. After 5 mins of sitting down, the staff saw us and did not even bother to come and clean the table or give out menus. I myself had to get up and ask for the table to be cleaned. The table was then cleaned up and still no customer service at all! We sat there for an awkward 10-15 minutes and saw the staff walking behind the counter and talking to one another. I understand that restaurants get busy, however, it wouldn't hurt to use common sense to inform customers that they're a little bit busy and they'll get around to you, in this case not one person did that. Very bad team working there and management should take a good hard look at the people they hire and consider extensive customer service training if need be. Will not be going there again. I do not recommend this place for that very reason.

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